At Qeyan, we aim to ensure customer satisfaction while maintaining fairness and responsibility in every transaction.

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Eligibility for Return or Exchange

You may request a return or exchange if:

• The product received is damaged or defective

• You received the wrong product

• There is a size issue (as per available stock)

Requests must be made within 48 hours of receiving the product.

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Condition of Product

To be eligible for return or exchange:

• The product must be unused

• The product must be in original condition

• Tags and packaging must be intact

Used, washed, or damaged products will not be accepted.

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Exchange Process (COD Orders)

For valid exchange requests:

• Customer must contact us via call, Facebook, or WhatsApp

• The product will be picked up or instructed for return

• Delivery charge for exchange may apply

If the issue is from our side (wrong/damaged product), we will bear the delivery cost.

If the customer wants exchange for personal reasons (e.g., size change), delivery charges must be borne by the customer.

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Refund Policy

Since we operate primarily on Cash on Delivery (COD):

• Refunds are only applicable if exchange is not possible

• Approved refunds will be processed via bKash or Nagad after we receive and inspect the returned product.

Delivery charge is non-refundable unless the mistake was from our side.

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Important Notes (COD Protection)

• Customers must receive confirmation calls before dispatch.

• Refusal to accept parcel without valid reason may result in delivery charge liability.

• Repeated unjustified refusals may lead to restriction of future COD service.

Qeyan reserves the right to reject any return or exchange request if it does not meet the conditions outlined in this policy.

Qeyan also reserves the right to modify, revise, or update this policy at any time as deemed necessary.

We strive to ensure fairness, transparency, and responsibility in every return and exchange decision, because your trust is an amanah (a trust) to us.